JOB OPENINGS
ADMINISTRATIVE ASSISTANT ($13/HOUR)
The Administrative Assistant is a full-time position working 36 hrs/week, directly reporting to the Director of Development and Communications (DODC). Duties include various administrative, communications, and data management tasks. The Administrative Assistant will also serve as the receptionist at our shelter during most open hours.
ADMINISTRATIVE DUTIES
Data Entry and Inventory
- Responsible for timely and accurate data entry as it pertains to our programs including but not limited to pet food assistance program, adoption program, and animal care program
- Responsible for inventory and printing of adoption booklets, applications, surrender forms, and other associated forms, handouts, and releases kept at reception area
- Responsible for inventory and ordering of business materials including but not limited to business cards, custom mailing envelopes, thank you cards, and general office supplies
- Responsible for timely and accurate data entry of monetary donations received in person, online, and via mail; generate and mail acknowledgment letters
- Assist with bulk and custom mailings for event, fundraising, and post adoption correspondence
- Create and post social media content to highlight featured pets or shelter happenings as requested
- Responsible for selection, editing, and timely distribution of weekly “Pet of the Week” column to various news media outlets
- Responsible for updating ‘Happy Tails’ webpage on organization’s website
- Assist with basic website content updates as requested
RECEPTION DUTIES
Assist Public and Adopters
- Warmly welcome guests and sensitively navigate emotional or frustrated guests/situations with patience and grace
- Provide top notch customer service, always attentive to needs of guests and animals alike
- Knowledgeable about organization’s programs, processes, and procedures and informs/directs public appropriately regarding animal adoption, animal surrender, donations, craft table purchases etc.
- Assist visitors dropping off in-kind donations and generate receipts as needed
- Answer reception phone and general emails:
- Respond as appropriate, recognize questions that need to be addressed by specific staff members and deliver message in timely manner; refer individual to other businesses or agencies as appropriate for situation
- Maintain inventory and stocking of craft items/donated merchandise to sell; arrange displays and create price list signs; maintain cleanliness of merchandise display and storage areas.
- Assist with basic cleaning as requested by management to ensure tidy environment for visitors
OTHER DUTIES
- Work cooperatively and respectfully as part of a team with volunteers, fellow staff members, and management for positive outcome of all animals in the shelter care; participate in appropriate communication with staff using company email, logbooks, communication boards and meetings as needed
- Enthusiastically train and help supervise volunteers assigned to reception/office administration tasks
- Participate in production of video and photographic images for promotional, educational, and informational purposes
- Perform other duties as requested by management
REQUIREMENTS
- Must love people and animals alike, with strong interpersonal skills and a friendly, outgoing, and approachable demeanor
- Must have strong time management and organizational skills with keen attention to detail
- Must be creative and forward thinking; able to maintain a calm demeanor during busy and stressful situations in a fast paced and changing work environment
- Must be a strong team player with solid conflict resolution skills, comfortable working with a variety of people from different ethnic, religious, and socio-economic backgrounds
- Must be able to perform physical tasks such as sitting or standing for long periods of time, bending and reaching, lifting a minimum of 50lbs
- High school graduate or equivalency required
- Experience in administrative work within the nonprofit sector or equivalent training preferred
- Experience providing direct animal care to companion animals strongly preferred
- Must be skilled in Google Suite, Microsoft Office programs, and social media applications
- Position is full-time, with occasional holidays required and set weekly hours as follows:
- Tuesdays: 10am-5pm
- Wednesdays: 10am-4pm
- Thursdays: 10am-7pm
- Fridays: 10am-6pm
- Saturdays: 10am-4pm
- Off Sundays and Mondays
BENEFITS: Medical insurance offered (50% paid by Cape Ann Animal Aid); two weeks paid vacation, one week paid sick time.
PLEASE SUBMIT A COVER LETTER & RESUME BY TUESDAY, OCTOBER 22, 2019:
Rebecca Baylies, Director of Development & Communications: rbaylies@capeannanimalaid.org
DOWNLOAD JOB DESCRIPTION
[POSTED 9/30/19; REVISED 10/1/19]
ANIMAL CARETAKER ($13/HOUR)
Must be available to work Mondays 8am to 4:30pm; Wednesdays 8am to 4:30pm; Thursdays 12pm to 8pm and Saturdays 8am to 4:30pm
Cape Ann Animal Aid is looking for an Animal Caretaker to join our team! We are looking for someone who enjoys working with both people and animals. Candidates with previous animal care experience preferred.
Responsibilities Will Include:
[POSTED 9/11/19]
Must be available to work Mondays 8am to 4:30pm; Wednesdays 8am to 4:30pm; Thursdays 12pm to 8pm and Saturdays 8am to 4:30pm
Cape Ann Animal Aid is looking for an Animal Caretaker to join our team! We are looking for someone who enjoys working with both people and animals. Candidates with previous animal care experience preferred.
Responsibilities Will Include:
- Facilitating the appropriate and humane daily care of all shelter pets’ physical, emotional and behavioral needs by working as part of a team composed of staff and volunteers.
- Assisting with behavioral management of animals, supervising public and shelter pet interactions and educating public on animal care.
- Use proper and humane handling techniques as instructed by management for all animal interactions including during normal daily care routines, grooming procedures, assisting with veterinary needs and behavioral health goals
- Cleaning and maintaining all animal enclosures according to shelter protocols for safety, disease control, emotional health and comfort of animal
- Cleaning and maintaining facility and grounds including stocking of supplies and addressing laundry needs
- Ensuring animals have current cage cards and correct tab system
- Interacting with cats and dogs using appropriate enrichment tools and shelter areas to ensure safe levels of play, exercise, training and socialization to minimize stress levels of all shelter animals and increase adoptability
- Reading and updating communication boards, emails, animal area journals
- Responsible for filling out daily checklists and behavior modification plans
- Maintaining play groups as specified for both species
- Observing the physical condition, eating and elimination habits of all animals and reporting any areas of concern to management
- Recording and ensuring special diets for animals
- Being observant of animals in your care and ensuring you are able to properly identify them, requesting assistance from other staff or management as needed
- Ensuring dog collars/harnesses are sized properly and organized with tab system; assigned on communication boards
- Ensuring cats have appropriately sized litter pan and organized tab system; assigned on communication boards
- Interacting, working with and educating volunteers so that they can assist with all aspects of animal care relative to their volunteer duties
- Interacting with and educating visiting public on animals in your care and assisting interested adopters find appropriate shelter pet matches for their lifestyle
- Working cooperatively and respectfully as part of team with fellow staff members and management for positive outcome of all animals in the shelter's care including regular communication via staff email, logbooks, communication boards, and meetings
- Participating in the production of video and photographic images relating to promotional, educational, and informational purposes
- Performing other duties as requested by Management
- High school graduate or equivalency
- Job duties require physical ability to stand for extended periods of time, doing lots of bending and moderate to heavy work, with the ability to lift 50lbs
- Have a valid MA driver's license in good standing
- Have good customer service skills, conflict resolution skills, and ability to deal politely and professionally with variety of people
- Proficient with computers to maintain animal care records, emails and web-based calendars
[POSTED 9/11/19]
